Draft. This policy is pending legal review and is not yet the published version.
What we collect
When you submit the enquiry form we collect your name, business name, phone number, email address, trade and any details you choose to include. If you call us, we may record the call for quality and training purposes and will tell you at the start of the call.
Why we collect it
Solely to respond to your enquiry, prepare for your strategy call and, if you become a client, to deliver the services. We do not sell personal information, and we do not share your enquiry with other contractors.
Analytics and advertising cookies
This site uses analytics and advertising tools to measure which campaigns produce enquiries. These tools set cookies and may collect device and browsing information. TODO(launch): list the exact tools in use — e.g. Google Analytics 4, Google Ads, Meta Pixel — and link each provider's own privacy policy.
Who we share it with
TODO(launch): name your actual processors. Typically this includes your email provider, CRM, form-delivery service and hosting provider. Confirm whether any store data outside Australia and disclose that here.
How long we keep it
Enquiries that do not become clients are deleted after 24 months. Client records are retained for seven years in line with Australian tax and record-keeping obligations.
Accessing or deleting your information
Email hello@hardhatmarketingco.com.au and we will confirm what we hold, correct it, or delete it. We will respond within 30 days as required by the Australian Privacy Principles.
Complaints
Contact us first at hello@hardhatmarketingco.com.au. If you are not satisfied with our response you may complain to the Office of the Australian Information Commissioner at oaic.gov.au.